SHAH, Aaeen; ALPANA, Srivastava. COMPARATIVE STUDY OF AI CHATBOTS AND HUMAN CUSTOMER SUPPORT: AMAZON AND SWIGGY”. Learnovate-International, [S. l.], v. 3, n. 1, p. 1–6, 2026. DOI: 10.70604/learnint.v3i1.146. Disponível em: https://lapinjournals.com/index.php/learnovate/article/view/146. Acesso em: 18 may. 2026.