Complaints and Appeal Policy

Complaints Policy

This policy covers complaints related to the policies, procedures, and actions of the editorial staff of LPP Journals. Such complaints are viewed as opportunities to improve our processes and services.

All complaints will be handled by the editorial staff and, if necessary, escalated to the Editor-in-Chief, whose decision will be final.

Complaints should be sent directly via email to the designated support contact provided on the Journal’s contact page.

Every complaint will be acknowledged within three working days. Wherever possible, a full response will be provided within three weeks. If a full response is not feasible within this period, an interim reply will be sent, followed by further updates until the matter is fully resolved.

Appeal Process

If authors believe that their submitted article has been wrongly rejected, they should send a detailed rebuttal letter to the LPP Journals support contact instead of submitting a revised article at this stage.

If the editors find merit in the appeal, authors may be invited to submit a revised version of the article, which will then undergo the full review process once again.

The rebuttal letter should comprehensively address the comments made by the external reviewers as well as the Journal’s editors.

Please note that only one appeal per article will be entertained. Also, an invitation to resubmit after the appeal does not guarantee acceptance of the article.